Tail-Tale Refund & Return Policy

We want you and your pets to be happy with every Tail-Tale purchase. If you have any concerns, please review our updated refund and return policy below.

Returns

  • Unopened, unused products in their original packaging may be eligible for return.

  • To request a return, please email us at tailtalepets@gmail.com.au with your order number and reason for return.

  • Once your return is approved, please send the item to:
    8 Fairyhorne St, Keysborough VIC 3173, Australia

Return Eligibility

  • Items must be unused, unaltered, and in original packaging.

  • Returns are not accepted for perishable or consumable goods, including cat food, cat grass, cat fountain filters, and cat litter.

  • Sale items are not eligible for refund.

Damaged or Defective Items

If your order arrives damaged or defective, contact us at tailtalepets@gmail.com.au with your order number and photos of the issue. We will arrange a replacement or refund as appropriate.

Refunds

  • Once we receive and inspect your return, we will notify you by email regarding the status of your refund.

  • Approved refunds will be processed to your original payment method. The time for the refund to appear may vary depending on your bank or card provider.

  • Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, email us at tailtalepets@gmail.com.au and send your item to the address above.

Return Shipping

  • Customers are responsible for return shipping costs.

  • For items of higher value, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible at tailtalepets@gmail.com.au. We process orders quickly and cannot guarantee changes once your order is confirmed for dispatch.

If you have any questions or need assistance, please contact our team at tailtalepets@gmail.com.au. We’re here to help!