Tail-Tale Cancellation Policy

Subscriptions

  • When you purchase a subscription, you will receive repeat deliveries based on the duration and frequency you select. Payment details are stored securely and you are charged for each delivery unless paid in advance.

  • Some subscriptions may auto-renew. If you do not wish to renew, you can cancel your subscription at any time before the renewal date.

  • To cancel or change your subscription, use the links provided in your order confirmation emails or manage your subscription through your account on our website.

  • For more information on returns and refunds, please refer to our returns policy.

Pre-orders

  • Pre-orders allow you to purchase items that are out of stock or soon-to-be-available. You may be charged a deposit or the full amount at checkout, with the remaining payment collected when the item is ready to ship.

  • You can cancel a pre-order that has not yet been fulfilled and receive a refund for any payment made. Once a pre-order has been fulfilled and shipped, it cannot be canceled, but you may request a refund in accordance with our returns policy1.

Order Cancellations

  • If you wish to cancel a recently placed order (including non-subscription and non-pre-order items), please contact us as soon as possible with your order number. We will do our best to accommodate your request, but cannot guarantee cancellation if your order has already been processed or shipped2.

  • If your order has shipped, you may request a return or refund according to our returns policy.

  • For assistance, please contact our customer support team.

General Notes

  • Orders may be canceled by Tail-Tale if products are out of stock, there are errors in pricing, or for other unforeseen reasons. In such cases, you will be notified and refunded as applicable.

  • For more details on returns, refunds, or damaged items, please refer to our returns policy.

How to Cancel

  • Manage your subscription or order through links in your confirmation email or your account dashboard.

  • For urgent cancellation requests, contact our customer support team with your order details as soon as possible.

This policy does not cover OEM (Original Equipment Manufacturer) items, as these are not currently specified or offered on our website. If such items are introduced in the future, relevant cancellation terms will be added.